Thomson Reuters Off Campus Drive 2023 Hiring Freshers – Apply Now

Full Time
Employment Information

Today we bring you Thomson Reuters Off Campus Drive,  Thomson Reuters hiring freshers and experienced candidates in 2023 for the role of Associate Software Engineer . Kindly read the full details regarding the job profile, locations, and education requirements. If you are eligible for this role then only you have to apply for the role.

Responsibilities: Thomson Reuters Off Campus Drive

  • Perform daily service checks and health evaluation of systems’ performance and capacity as assigned.
  • Provide diagnostics, troubleshooting, and quick/efficient resolution on all events/incidents
  • Escalated/notify appropriate support staff via established procedures. Document shift activity, and facilitate and perform shift turnover.
  • Follow defined process to escalate Incidents to second level team. Must be capable of writing technical reports.
  • Track and coordinate all incidents until resolution and identify probable causes of failures in the Infrastructure & Application related issues.
  • Recommend on the possible solution / workaround to address the probable causes of failure.
  • Customer service: Demonstrate ability to take ownership and manage all support cases via emails/Service Management tools.
  • Work with customer and support teams to ensure client satisfaction   
  • Timely response to all the e-mails and requests
  • Attend team meetings, conference calls as necessary
  • Follow the defined Major Incident Management process as appropriate
  • Participate and contribute to Problem Management analysis of Major Incidents as needed.
  • Strong interpersonal skills & Team Player.
  • Able to interact with internal and global teams of all levels.
  • Initiate, coordinate, and at times lead recovery call for critical incidents
  • Implement improvements to existing processes/procedures, ensuring performance targets are met.

Required skills: Thomson Reuters Off Campus Drive

  • 1 to 2+ years of supporting IT infrastructure, Application & Cloud Services.
  • 1+ years of mandatory NOC experience in similar environment would be an added advantage.
  • 1+ years of Windows, UNIX or Storage administration skills would be an added advantage.
  • 1+ years of excellent understanding of ITIL process with appropriate fundamental accreditation.
  • Excellent communication skills, verbal and written (Should be able to communicate to global teams and senior management)
  • Adapted to working under pressure and is comfortable multi-tasking in potentially high-pressure situations.
  • Strong collaboration skills.

Apply Before the link Expires for Thomson Reuters Off Campus Drive 2023 Hiring Freshers.

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Best Of LUCK : )

Thomson Reuters

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