Helpdesk Associate

Full Time
Employment Information

Today we bring you a new job, NTT DATA hiring freshers and experienced candidates in 2023 for the role of Helpdesk Associate. kindly read the full details regarding the job profile, locations, and education requirements. If you are eligible for this role then only you have to apply for the role.

Position’s General Duties and Tasks

In these Helpdesk Associate you will be responsible for:

 Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.

  • Record, Update and Escalate Support issues to the next level in a timely manner.
  • Support all IT onboarding activities for end-users 
  • Work with our internal IT Teams on system testing, integration and maintenance. 
  • Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
  • Seek, Suggest, Evaluate and implement process and Technology improvements. 
  • Willing to learn & grow in other IT Business areas

Requirements for Helpdesk Associate include:

  • Excellent English written and verbal communication skills.
  • Exceptional customer service skills.
  • Great Team player 
  • Great communication skills, comfortable working with various stakeholders
  • Strong troubleshooting skills, bug finding, and resolution
  • Ability to work independently within a diverse global team 
  • IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)

In addition, preferable skills and behaviors include:

  • Knowledge in First Level Support for Business applications as Oracle, Workday, BI, Agile, etc.
  • Knowledge in Desktop Support
  • Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.

Thanks for Visit

Best Of LUCK 🙂

NTT Data

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