The company's services include digital transformation consulting, analytics and data management, finance and accounting outsourcing, procurement outsourcing, supply chain management, customer experience management, and risk and compliance management. Genpact serves clients in industries such as banking and financial services, healthcare, insurance, life sciences, manufacturing, retail, and consumer goods.

In recent years, Genpact has been investing heavily in digital technologies such as artificial intelligence, machine learning, and robotic process automation to help its clients improve their operational efficiency and customer experience. The company has also been expanding its global footprint through acquisitions and strategic partnerships.